SEND SCOUT — PLATFORM TERMS

2.1 Hirers (end employers)

These Terms apply to organizations using the Platform to identify and Engage candidates for roles within their own organization ("Hirers").

2.2 Qualified Recruitment Teams

Recruitment agencies, staffing firms, headhunters, and other intermediaries may only use the Platform if they have been approved as a Qualified Recruitment Team and have agreed to separate terms with Send Scout that govern recruiter use of the Platform (the "Recruiter Terms").

If you are not a Qualified Recruitment Team, you may not use the Platform to source, assess, introduce, or manage candidates for third parties or to build external talent networks.

2.3 Order of precedence

If you are a Qualified Recruitment Team, the Recruiter Terms govern your use of the Platform. Where these Terms conflict with the Recruiter Terms, the Recruiter Terms prevail.

2.4 No implied approval

Access to the Platform does not itself make you a Qualified Recruitment Team. Qualification requires explicit approval by Send Scout and acceptance of the Recruiter Terms.

2.5 Candidates / job seekers

If you are a candidate/job seeker, separate candidate-facing terms apply (if/when published).

4.1 Scope of our services

We provide access to the Platform and use AI-powered tooling to analyze Your Information and generate candidate Suggestions and shortlists for your roles.

4.2 Platform is provided "as is"

We provide the Platform "as is" and "as available." To the fullest extent permitted by law, we disclaim all implied terms, conditions, representations, and warranties, including in respect of quality, accuracy, ability to achieve a particular result, title, non-infringement, merchantability, and fitness for a particular purpose.

5.1 Placement / success fee

If we make an Introduction to a candidate and you Engage that candidate within 12 months of the Introduction, you will pay Send Scout a fee (the "Success Fee"), unless otherwise agreed in writing or governed by separate Recruiter Terms.

5.2 Success fee (employees)

If the candidate becomes your employee, you will pay Send Scout 10% (or such other percentage as agreed in writing) of the candidate's first-year base salary (excluding bonus, commission, equity, and benefits).

5.3 Success fee (contractors)

If the candidate does not become your employee but you Engage them otherwise (e.g., contractor), you will pay Send Scout 10% of total compensation during the Engagement (including any renewal and/or extension) up to a maximum of 12 months, or as otherwise agreed in writing.

5.4 Conversion to employee

If you initially Engage a candidate as a contractor and they become your employee during the first 12 months of the Engagement, you will pay the employee Success Fee in section 5.2 (crediting any contractor fees already paid if and to the extent agreed in writing).

5.5 Payment terms

• •Invoice timing: We may invoice on the date the employment contract/contractor agreement is signed, or the date we become aware of the Engagement, whichever is earlier.
• •Payment due: within 30 days of invoice.
• •Late fees: late payments accrue interest at 1.5% per month (or the maximum permitted by law), plus reasonable recovery costs.

5.6 Taxes

All fees are exclusive of any sales tax/VAT/GST (if applicable). You are responsible for applicable taxes (excluding taxes on our income).

5.7 Refund / clawback (employees)

If the candidate resigns or is terminated for cause within the first 90 days of start date, we will refund the Success Fee on a pro-rata basis:

• •0–30 days: 66% refund
• •31–60 days: 33% refund
• •61–90 days: no refund

To be eligible, you must notify us in writing within 14 days of termination. Refunds are processed within 30 days of valid notice to the original payment method.

5.8 Qualified Recruitment Teams (separate fee model)

If you are a Qualified Recruitment Team, your fees may be governed by the Recruiter Terms, including where applicable a reduced success fee (for example 5%) where the Recruiter Terms apply. These Terms do not override the Recruiter Terms.

7.1 Disclose engagements

If you Engage a candidate within 12 months of Introduction, you must promptly notify us and disclose:

• •for employees: first-year base salary
• •for contractors: rate, term, and any extension/renewal
• •whether they convert to employee within 12 months

If you do not provide this promptly, we may invoice based on reasonable estimates.

7.2 Accurate information

Your Information must be accurate, up-to-date, and not misleading (including not withholding information about Engaged candidates, salary, or extensions).

7.3 No illegal/harmful content

Your Information must not be illegal, harmful, or disruptive, or violate Platform security.

7.4 Be respectful

Do not bully, insult, intimidate, humiliate, or behave in a defamatory, obscene, hateful, or inflammatory way.

7.5 No disruptive use

Do not disrupt, hack, introduce viruses/malicious code, interfere with Platform security, reverse engineer, tamper with, scrape, harvest, or infer information from the Platform. Do not upload roles where you are not genuinely hiring.

7.6 Recruiter / agency use

You may not use the Platform as a recruitment agency, staffing firm, headhunter, or intermediary unless you are a Qualified Recruitment Team operating under separate Recruiter Terms.

If you are a Qualified Recruitment Team, you represent and warrant that:

• •you have all necessary rights and consents to share candidate data and to represent and engage candidates for third parties;
• •you will comply with the Recruiter Terms and all applicable laws; and
• •you must not share candidate data with third parties except as strictly necessary for a bona fide hiring process and in compliance with section 7.8 and the Recruiter Terms.

7.7 No competitive use

Do not use the Platform or Suggestions to create, market, or distribute competing products/services or to conduct competitive analysis. We may remove competitors based on risk of competitive use.

7.8 No third-party introductions

Introductions are confidential and for your internal hiring purposes only. You may not forward or disclose candidate details to any third party ("Third-Party Introduction"). If a Third-Party Introduction results in an Engagement within 12 months, you are liable for the Success Fee as if you engaged the candidate directly, with no refund/offset.

7.9 Anti-circumvention

You must not (and must ensure Affiliates do not) circumvent these Terms to avoid fees. If you or any Affiliate engages an introduced candidate within 12 months, you are liable for the Success Fee as if you engaged directly.

7.10 Keep login details confidential

Keep login details confidential and notify us promptly of unauthorised use or security breach.

7.11 Comply with law

Comply with all laws and regulations when using the Platform and engaging candidates, including employment, privacy, and anti-discrimination laws.

7.12 Responsibility for hires

You are fully responsible for decisions to Engage candidates. Do not rely on Suggestions without human review and approval by suitably qualified personnel.

8.1 We may use subcontractors

We may use third parties (including AI model providers) to perform our obligations. We may share Your Information with these parties as necessary to provide the Platform, subject to confidentiality and applicable law.

8.2 You will comply with subcontractor AI policies

When using the Platform, you agree to comply with applicable AI provider policies we notify you of from time to time (e.g., usage policies, prohibited use rules).