Support
How can we help?
Something not working, a question about your account, or feedback on Scout in Slack - a person on the Scout team reads every message.
Email the Scout team
support@sendscout.aiWe reply on business days, usually within one. To help us fix things quickly, include:
- the email address on your Scout account
- your Slack workspace name, if the problem is in Slack
- what you did, what you expected, and what happened instead
- a screenshot of the message or error, if you have one
Answers in the docs
Privacy and data requests
To access, correct or delete your personal data - whether you use Scout or a Scout customer contacted you - email support@sendscout.ai. See our Privacy Policy.
Quick fixes in Slack
- Scout doesn't reply in a channel
- In a channel, start your message with
@Scout. If Scout isn't in the channel yet, run/invite @scoutfirst. In a DM, no mention is needed. - “You're not linked to a Scout recruiter account yet”
- Run
/scout link you@company.comwith the email on your Scout account, then/scout verifywith the code we email you. - Removing Scout from Slack
- Disconnect from your Scout dashboard (Connections, then Slack). That deletes the workspace's Slack connection, linked teammates and Slack conversation history from Scout. If you remove the app in Slack instead (Settings & administration → Manage apps), also disconnect in the dashboard or email us, and we will delete that data.